Frequently Asked Questions

Cantonese, Mandarin and English, with continuous conversation memory.

No. Our low-code tools are designed for teachers, carers and programme staff.

Yes, subject to an individual care assessment and suitable connectivity.

We provide onboarding, teacher training and technical support according to each school’s deployment requirements.

Warranty period, coverage, extended-warranty options and fees are subject to the order, warranty card and user agreement. Please provide the model and product serial number so that we can check the warranty status. After the warranty period, paid inspection, repair, parts or remote support may still be available, subject to after-sales review.

Yes. We build bespoke stories, curricula and multilingual content.

Specifications and features may vary by model. Please provide your order number or model so that we can retrieve the corresponding official specifications.

Discounts are subject to the product detail page, promotion page or official community shown when you place the order. Please send the model so that we can verify current coupons, full-reduction offers and free gifts. Historical promotions do not constitute a price commitment; price protection is governed by the order page and promotion rules.

Corporate purchases can be quoted according to the model, configuration, delivery location and lead time. Please provide the target model, purchase quantity, delivery region and whether deployment or training is needed; a consultant will respond within three hours. We do not publicly commit to fixed discounts or minimum order quantities.

Shipping lead time starts after payment is complete, order information is correct and stock is available. Please provide your order number so that we can check the warehouse and product type. Customised, cross-border or oversized items may require longer preparation or delivery cycles; no specific number of days is promised before confirmation.

The courier is the carrier stated in the order confirmation or shipment notification. The channel is selected according to volume, weight, region and delivery speed. For a preferred courier, sender-paid shipping, insured shipping or in-person signing, add a note to the order or contact customer service; feasibility and possible charges will be assessed. Availability cannot be guaranteed in every region or time slot.

Please provide the detailed delivery address, including province, city, district and street or town, so that we can check the delivery rules. Remote, island, plateau, restricted-shipping areas and oversized items may need more time or incur additional freight. If delivery is not supported, we will let you know clearly.

Before shipment, you may change the address, telephone number or model, or cancel the order. Once picking, packing, shipping or customised production has started, changes may no longer be possible. Please provide your order number so that we can verify the status and options. Changes are subject to system and customer-service confirmation.

A collection record is usually generated after the warehouse hands the shipment to the carrier. Transit updates are shown in the carrier's system and may be delayed. If there is no update for an extended time, please provide your order number so that we can check it.

For a logistics issue, we will contact the carrier to verify the shipment. Estimated delivery is affected by the shipping origin, destination, stock, carrier, weather and holidays. Please provide your order number or delivery address for an estimate. If loss or damage is confirmed, contact us and we will follow up with the carrier.

Whether a paper or electronic manual is included, and its version, is subject to the purchased model and packaging list. The official final release of the manual prevails. After receiving the product, first check the packaging list and appearance, then follow the manual or official video for the relevant model. Do not disassemble or short-circuit the device yourself.

Where a seven-day no-reason return applies, the returned product must remain intact and return shipping is handled in accordance with the order page or after-sales policy, unless otherwise agreed. Custom-made products, or products whose value is significantly reduced after activation as confirmed at purchase, may not be eligible.

Quality issues are handled under the warranty terms. Drops, water ingress, unauthorised disassembly or modification, use of non-original consumables, or failure to follow the manual are generally treated as human-caused or non-warranty cases, subject to final inspection. Please submit the order number, fault video, and appearance and packaging photographs; we will arrange an inspection and provide a conclusion.

Invoice type, title or tax ID, issuing entity and content are subject to the actual seller and order. Please provide accurate invoicing details when ordering or before shipment. Changes after issue may require reversal and reissue under tax rules, subject to finance review. For cross-border orders, taxes, customs clearance, import restrictions and responsible parties may differ; please provide the destination country or region and model.

Available payment methods are shown on the order page in real time and may include credit card, UnionPay or Alipay. Availability can vary by channel, region and currency. Payment failure may result from an insufficient balance or credit limit, bank risk controls, a network interruption, order timeout or unmet payment conditions. Do not make repeated payments; refresh the order status first. If a bank charge was made but the order was unsuccessful, provide the order number, charge screenshot, last four payment digits and charge time. Verified duplicate charges will be refunded by the original payment route.

Each robot has identification information for product registration and service support. Account and access-control options depend on the selected model and software configuration.