Website Privacy Policy

Applicable to the official website of Magosmaster Robotics Limited

Magosmaster Robotics Limited (hereinafter referred to as "we") respects and values the privacy of personal data. This Privacy Policy is formulated in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the "Privacy Ordinance") and its applicable requirements from time to time. It explains how we collect, use, retain, disclose and protect personal data when you browse or use this website.

When you use this website or provide personal data to us, we will process such data in accordance with this policy and applicable laws. Where a processing activity requires your consent by law, we will separately obtain the required consent through appropriate means, and will not deem your continued browsing of the website as consent to all data processing activities.

1. Scope of Application

This policy applies to all personal data processing activities conducted on our official website, including website browsing, contact and enquiry, cooperation or business applications, event registration, recruitment and other data submitted through the website.

• This policy does not apply to third-party operated websites, social media platforms or services accessed via links from this website; data processing by such third parties is governed by their respective privacy policies.
• Where Magos robots, mobile applications, member accounts, cloud platforms or other products and services separately collect voice, image, health, sensor, device identification or household contact data, such data will be governed by the dedicated privacy policy, personal information collection statement or consent mechanism of the relevant product or service.
• If an individual online form is accompanied by a separate Personal Information Collection Statement (PICS), such statement shall apply together with this policy. In the event of any inconsistency regarding a specific collection purpose, the specific statement of that form shall prevail.

2. Personal Data We May Collect

We adhere to the principle of proportionality and relevance to purpose, and only collect data that is necessary, appropriate and not excessive for the relevant service or business purpose.

2.1 Data You Provide Voluntarily

• Contact or enquiry data: name, email address, contact number, company or organisation name, job title, enquiry content and other information you choose to provide;
• Cooperation or business application data: organisation information, contact details, cooperation requirements, project information and relevant business documents;
• Event or programme registration data: participant information, affiliated organisation, contact details and data related to event arrangements;
• Recruitment data: resume, academic qualifications, work experience, skills, portfolio, contact details and other job-related information you voluntarily provide;
• Other personal data you voluntarily provide through this website, email, online forms or related channels.

2.2 Automatically Generated Website and Device Data

• Technical data: IP address, browser type, operating system, device type or model, language settings, time zone and general location information;
• Usage data: date and time of visit, pages viewed, click path, duration of stay, source/referral page, error logs and other website usage data;
• Identification or preference data generated by cookies, pixel tags, local storage and similar technologies (see Section 4 for details).

2.3 Data from Third-Party Sources

If you choose to interact with us or participate in events through a third-party platform, or authorise a third-party platform to provide data to us, we may receive relevant data within the scope of such third-party authorisation and as permitted by applicable laws. We will only use such data in accordance with collection purposes and reasonable expectations.

3. Purposes for Use of Personal Data

We may use personal data for one or more of the following purposes:

• Responding to your enquiries, requests, applications or feedback, and providing relevant customer or business support;
• Processing cooperation, business negotiation, event participation, recruitment or other applications initiated by you;
• Contacting you, verifying identity or confirming submitted information to complete the service or arrangement you request;
• Managing and improving website functionality, content, performance, reliability, usability and user experience;
• Conducting traffic, usage trend, error and security analysis, including generating statistical or anonymised data;
• Providing you with product, service, event or cooperation information, subject to applicable laws and with required consent;
• Detecting, investigating and preventing fraud, malicious activities, abuse, unauthorised access or other security incidents;
• Handling complaints, disputes, legal claims, and protecting the legitimate rights and interests of us, users or third parties;
• Complying with applicable laws, regulatory requirements, court orders or legitimate requirements of government and law enforcement authorities;
• Other purposes directly related to the above and reasonably expected at the time of collection, or other purposes with consent required by law.

4. Cookies and Similar Technologies

We may use cookies, local storage, pixel tags or similar technologies to maintain website operation, record preferences, analyse usage and (where applicable) support promotional activities. A cookie is a small data file stored by the website on your browser or device.

You may manage, restrict or delete cookies through the Cookie preference settings provided on the website (if any) or your browser settings. Settings may vary across browsers. Disabling certain technologies may affect some functions, preference records or website experience.

If we use Google Analytics, advertising platforms, content delivery networks, embedded media or other third-party tools, such third parties may process technical or cookie data in accordance with their own privacy policies. We will provide appropriate information on the website or consent management interface based on actual usage.

5. Direct Marketing

If we intend to use your name, email address, telephone number or other contact details to directly promote our products, services, events, courses or cooperation opportunities, we will provide you with the required notice in accordance with applicable requirements of the Privacy Ordinance and obtain your consent or indication of no objection before such first use.

You may request us to stop using your personal data for direct marketing at any time free of charge. You may submit an opt-out or stop-marketing request through the contact methods set out in Section 13 of this policy.

6. Data Disclosure, Sharing and Business Transfer

6.1 Service Providers and Processors

We will not sell or rent your personal data. We may disclose personal data to third-party service providers acting on our behalf to the extent reasonably necessary, such as website hosting, cloud services, cybersecurity, email delivery, customer relationship management, data analysis, payment, professional advisory or recruitment service providers.

Having regard to risks, we will require relevant service providers, through contractual terms, confidentiality arrangements, access control or other appropriate measures, to process personal data only for specified purposes and in accordance with our instructions, and to adopt appropriate data security and retention measures.

6.2 Legal, Regulatory and Rights Protection

We may disclose necessary personal data as required by law, or in response to legitimate requests from courts, regulatory authorities, law enforcement agencies or other competent bodies. We may also use or disclose data where reasonably necessary to handle fraud, security incidents, disputes, legal claims or protect legitimate rights and interests.

6.3 Corporate Restructuring or Business Transfer

In the event of a merger, acquisition, financing, restructuring, asset sale, business transfer or other corporate transaction, personal data related to the relevant business may be disclosed or transferred to prospective or actual transaction parties, professional advisors or successors under confidentiality and appropriate safeguard measures. We will handle this in accordance with applicable laws and provide appropriate notice where required.

7. Data Storage and Cross-Border Processing

Your personal data may be stored or processed in Hong Kong, or in other jurisdictions where we and our service providers maintain information technology infrastructure. The actual location depends on the website hosting, cloud, email, analytics, customer management or other services we use.

Where data storage, access or processing outside Hong Kong is involved, we will adopt appropriate contractual, technical and administrative safeguard measures having regard to the nature and risk of the data, and require entrusted service providers to process data in accordance with applicable confidentiality, security and data usage restrictions.

8. Data Retention

We will only retain personal data for as long as reasonably necessary to fulfil the purposes of collection, perform contractual or business obligations, handle disputes, and comply with statutory and regulatory requirements.

• General enquiry or cooperation data: retained until the completion of the relevant enquiry, cooperation or reasonable follow-up matters, and managed in accordance with necessary statutory or dispute resolution periods;
• Recruitment data: retained during the recruitment process and for reasonable subsequent recruitment/administrative needs, unless otherwise required by law or otherwise agreed by you;
• Direct marketing data: cease to be used for direct marketing purposes when you withdraw consent, request cessation of direct marketing, or we no longer have the relevant purpose, and necessary opt-out records will be retained to respect your choice;
• Technical and security records: retained for a reasonable period required for website security, troubleshooting, statistical analysis and legal requirements.

When personal data is no longer required to be retained, we will securely delete, destroy or anonymise it as far as practicable.

9. Data Security

Having regard to the nature, volume, purpose and associated risks of the data we hold, we will adopt reasonable and practicable technical and administrative measures to prevent unauthorised or accidental access, processing, deletion, loss or use of personal data. Such measures may include:

• Appropriate account, password and access permission controls;
• Encryption or secure transmission measures (where applicable);
• Security configuration, updates, backup or monitoring of websites, servers and systems;
• Restricting data access to personnel or entrusted service providers with reasonable business needs;
• Confidentiality requirements, internal procedures and appropriate staff privacy/data security guidelines.

No internet transmission or electronic storage can be guaranteed to be 100% secure. In the event of a security incident that may affect personal data, we will assess the nature and risk of the incident, take reasonable remedial measures, and provide notice where appropriate or required by law.

10. Your Data Privacy Rights

Subject to the Privacy Ordinance and applicable exceptions, you may exercise relevant rights regarding personal data held by us, including:

• Data Access: to enquire whether we hold your personal data and request a copy of such personal data;
• Data Correction: to request correction of inaccurate personal data relating to you held by us;
• Stop Direct Marketing: to request us at any time to cease using your personal data for direct marketing, free of charge;
• Deletion Request: you may request us to delete personal data that is no longer required to be retained. We will assess and process such request in accordance with data collection purposes, statutory retention obligations, contractual, dispute resolution needs and other applicable laws;
• Withdraw Consent: for processing activities based on your consent, you may withdraw consent as permitted by law. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

If you make a valid Data Access Request, we will generally process or respond to it within forty (40) calendar days upon receipt in accordance with legal requirements, save for circumstances where refusal, restriction or deferral is permitted under the Privacy Ordinance. If full compliance cannot be achieved within that period, we will notify you of the reason within that period where applicable, and process it as soon as possible thereafter.

We may charge a not excessive fee for complying with a data access request in accordance with the Privacy Ordinance. Before processing a request, we may require information sufficient to verify identity and locate the relevant data.

11. Minors' Data

The Company respects the personal data privacy of minors. This website is not a platform specifically designed for minors to submit personal data on their own. We generally do not recommend persons under 18 years of age to submit non-essential personal data through this website without the guidance of parents, guardians or other appropriate adults.

Where an individual event, education, research, trial or service does require the collection of minors' personal data, we will adopt appropriate safeguard measures having regard to the nature of the data, purpose of the activity, and the age and maturity of the minor, and where appropriate, obtain parental or guardian consent or provide relevant notice.

If a parent or guardian believes that a minor has provided us with personal data in inappropriate circumstances, they may contact us using the contact methods in Section 13 of this policy.

12. Third-Party Websites and External Services

This website may contain links or embedded content to third-party websites, social media, videos, maps, payment, forms or other external services. After you leave this website or interact with third-party features, such third parties may process data in accordance with their own privacy policies and terms. We recommend that you read the privacy policies of relevant third parties before providing personal data.

13. Contact Us

If you have any enquiries or comments about this policy or our personal data processing practices, or wish to make a data access, correction, stop direct marketing or other data privacy request, you may contact us at:

If you are dissatisfied with our personal data processing, you may also make enquiries or complaints to the Office of the Privacy Commissioner for Personal Data, Hong Kong in accordance with applicable procedures.

14. Policy Revision

We may revise this policy from time to time due to changes in business, website functions, service providers, technology, legal or regulatory requirements. The latest version will be published on this website with the "Last Updated" and "Effective Date" indicated. If changes have a material impact on your personal data processing, we will provide additional notice through website announcement, email or other reasonable means where appropriate.